Ready for help reviewing your dashboards or identifying opportunities within your reporting? Raising the Bar is offering complimentary review calls for webinar attendees.

During this call we can:

• Review your iKizmet dashboards
• Validate your ClubReady data setup
• Identify 2–3 actionable opportunities
• Help align your KPIs with your business planning

Book your complimentary planning call.

Frequently Asked Questions

Will the webinar recording be available?

Yes.

ClubReady will send the recording to all attendees by the end of the month.

How often should I be logging into iKizmet?

Owner:
At minimum, 3 times per week — ideally Monday, Wednesday, and Friday.

Owner-Operator or Studio Manager:
We recommend logging in daily to monitor performance trends and make timely decisions.

How do I get a Daily iKizmet email?

Please reach out to:

support@clubready.com 

The ClubReady support team can enable the daily iKizmet email report for your account.

Can different staff types have different permission access in iKizmet?

Yes.

If you would like to assign different permission levels for staff members, please contact:

support@clubready.com 

What are the top reports I should be reviewing daily?

We recommend reviewing the following areas inside iKizmet:

Dashboard

• Total Revenue (to monitor monthly pacing)

• Member Units

• Membership Revenue

Activity

• Sales Activity - LASER

Revenue

• Agreements - Agreements Analysis

These reports provide a strong daily snapshot of revenue performance, membership growth, and sales activity.

What KPIs (Key Performance Indicators) should I use for monthly planning?

At minimum, we recommend tracking the following metrics:

• Active Paying Members

• Blended Membership Rate

• Attrition

• Lead to Appointment %

• Show %

• Conversion %

These KPIs help determine sales performance, retention health, and overall business trajectory.

There are additional reports in iKizmet — such as Utilization and Members at Risk — that can provide deeper insight depending on what trends you are seeing in your primary KPIs.

Because every studio’s data and goals are different, we recommend booking a complimentary planning call with Raising the Bar for one-on-one support reviewing your dashboards, identifying key opportunities, and determining which reports you should focus on for your business.

What do I do if my LASER report does not match my ClubReady data?

If you notice discrepancies between LASER reporting and ClubReady data, we recommend booking a complimentary audit call with Raising the Bar.

During this call we can:

• Review your ClubReady configuration

• Review your iKizmet setup

• Identify potential data mapping gaps

• Help ensure your dashboards accurately reflect your business performance

What level of detail can I download from iKizmet?

Most metrics inside iKizmet include clickable data views that allow you to drill down into the underlying records.

These views often include:

• Member or prospect name

• Member ID

• Additional record-level details

Most reports also allow you to export raw data to CSV or Excel.

If you would like support understanding how to review the data or how it maps back to ClubReady, we recommend booking a complimentary walkthrough with Raising the Bar.

What is the release timeline for new iKizmet features?

Please reference the presentation deck timeline, but here is a summary:

Next Column (Scheduled)
Planned for Q2 2026

Includes:

• Active Packages Module

• Prospects & Customers Module

Expected release: April 2026

ChaseIQ Initial Release

• Planned for Mid-Q2 2026

Future Column

Features currently in design, development research, or planning.

These are tentatively planned for Q3–Q4 2026, pending final development and planning timelines.

What metrics determine “At Risk Members”?

The current At Risk Members module is primarily based on attendance behavior.

If a member has not visited within the expected timeframe based on your brand settings in iKizmet, they may be flagged as at risk.

How can I determine if a weak class is due to the time slot or the instructor?

We recommend reviewing the following reports in iKizmet:

• Utilization Reports

• Instructor Performance Reports

These reports can help determine whether performance issues are related to:

• The class time

• The instructor

• Overall member demand

If you would like support interpreting this data and determining the best scheduling strategy, we recommend booking a complimentary planning call with Raising the Bar.

Will ChaseIQ suggest actions or next steps based on the data?

Yes.

ChaseIQ will provide recommended actions based on summarized data insights, helping studios identify opportunities related to:

• Retention
• Sales follow-up
• Member engagement
• Churn risk

The system analyzes trends across your data and provides actionable summaries and recommendations.

Example – Utilization Insight

Overall utilization dipped 5% vs. the prior period, driven by a slight membership visit share decline and softer mid-morning/early-morning slots. Y6 Sculpt & Flow and Y6 Signature Hot remain at or above capacity — consider adding sections. Wed 7:30 AM and Sat 1:30 PM are persistently underperforming and may benefit from promotion or schedule review.

Example – Member Risk Insight

Summary: Out of 603 members analyzed, 63 are at critical risk and 6 at high risk — 69 total at elevated risk. The most common risk factors across the board are declining attendance and low recent visit counts. Kim Nguyen and Melanie Hallums are especially urgent given extended absences (74 and 64 days respectively) combined with expressed cancel intent — immediate outreach is recommended.

These insights help studios quickly identify trends and take action on scheduling, retention, and engagement strategies.

Why isn’t ClassPass data fully reflected in iKizmet (prospects, revenue, attendance)?

Currently:

• ClassPass attendance data appears in the Utilization page in iKizmet

• Revenue does not flow into ClubReady from ClassPass

Because revenue is not passed into ClubReady, iKizmet cannot connect ClassPass data into revenue-based reporting modules.

Why might my membership counts differ between ClubReady and iKizmet?

Membership logic in iKizmet is based on Agreement and Package data.

ClubReady counts members differently.

ClubReady counts anyone who has a “Membership Expiration Date” in the future.

However:

• That expiration date is not tied to an agreement or package

• It can be manually edited

Because of this, the expiration date reflects club access, not necessarily an active membership agreement.

This difference in logic can cause membership numbers to vary between ClubReady and iKizmet until alignment between systems is implemented.

If you are seeing discrepancies in your reporting, we recommend booking a complimentary audit call with Raising the Bar so we can review your data and help identify the gaps you may be seeing between the two systems.

If you would like help reviewing your dashboards or identifying opportunities within your reporting, Raising the Bar is offering complimentary review calls for webinar attendees.

During this call we can:

• Review your iKizmet dashboards
• Validate your ClubReady data setup
• Identify 2–3 actionable opportunities
• Help align your KPIs with your business planning

Book your complimentary planning call.