Customer Experience Audit
Creating an exceptional customer experience is essential to the success of your fitness business. By understanding the four components of customer experience -- awareness, conversion, loyalty, and advocacy, you can gain valuable insight into the areas where your business excels and identify areas for improvement. Consistency plays an important role in creating an outstanding customer experience. To ensure a seamless and branded experience, all potential touchpoints with your studio or gym should be consistent, from scrolling through your social media, checking out at your front desk, or looking at your schedule online. With this audit, you can assess your customer experience and ensure that your fitness business stands out from the competition.
$199.00 USD
